FAQs
Common questions, answered. Can’t find what you’re looking for? Reach out to our customer support team.
No, all orders must be placed through our website.
Gift wrap or custom cards are not currently available. Every product is delivered in premium packaging (dust bag/tissue wrap).
You’ll receive an email confirmation as soon as your order is placed.
Select items may be available for pre-order or back-order.
Pre-orders and back-orders are allowed before launch. Your card is verified at checkout, but you’re only charged once the item is dispatched.
Yes, orders can be cancelled anytime before dispatch. Most orders are prepared and dispatched within 3 business days. Cancellation isn’t possible after dispatch.
For DDP countries, all applicable taxes are included at checkout, with no hidden charges.
Once dispatched, you’ll receive tracking details via email, or you can check with our customer support team.